User Testing

By Progression

The ability to conduct rigorous research with individuals or groups without leading

Level 1

Is able to support on usability and lab testing, and run individual testing sessions.

    Level 2

    Is able to organise and run usability testing sessions un-aided, ensuring candidate selection, script, findings and discovery is prepared and co-ordinated effectively. Involves team members outside research.

      Level 3

      Is able to prepare large usability projects unaided, liasing with recruiters, internal staff, stakeholders and team to bring together effective and efficient research. Sessions are regularly productive and highly valued. Sessions are valued and well attended beyond research and design.

        Level 4

        Co-ordinates multi-stage and complex usability testing, working closely with designers and engineers across the business to ensure the findings are useful and valued. Mentors more junior team members and regularly feeds back on interview technique.

          Level 5

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