Reliability, Delivery, Accountability

By Circle CI

Level 1

Has daily conversation with the team about the progress of their work. Delivers on commitments with a sense of urgency.

    Level 2

    Commits to a realistic amount of work, and works with their teammates both to ensure they understand priority and urgency, and to deliver upon them accordingly. Escalates any blockers, delays, and cost ballooning to their team daily. Clarifies expectations with their teammates.

      Level 3

      Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly. Anticipates and communicates blockers, delays, and cost ballooning for their work before they require escalation. Ensures expectations within their team are clarified between all parties involved.

        Level 4

        Anticipates and communicates blockers, delays, and cost ballooning within their team’s projects, before they require escalation. Ensures expectations with their team and external stakeholders are clarified between all parties involved.

          Level 5

          Successfully manages cross-team commitments, their progress, and roadmap to delivery. Anticipates and communicates blockers, delays, and cost ballooning across teams, before they require escalation. Ensures expectations across teams and stakeholders are clarified between all parties involved.

            Level 6

            Successfully manages organization-wide commitments, their progress, and roadmap to delivery. Ensures expectations across the organization and external stakeholders are clarified between all parties involved.

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