Ownership

By Intercom

PMs own it - for their product area, for their team, for Intercom. They grind it out, constantly looking for a way forward to deliver value

Level 1

Consistent and reliable ownership of the problem through to the solution within the team. Can be trusted to deliver on promises and follow up on next steps.

    Level 2

    Consistent and reliable ownership of the problem through to the solution within and across teams, peers, and partners. No excuses. Accountable and positive in all conditions. Takes ownership of problems and challenges within their remit and doesn't apportion blame to others. Identifies risks and issues and proactively finds solutions to any obstacles.

      Level 3

      Committed ownership of the problem through to the solution within and across teams, peers, and partners. No excuses. Accountable and positive in all conditions. Takes ownership of problems and challenges within their remit and outside their domain and doesn't apportion blame to others. Thinks about how to help Intercom succeed, not just their specific team. Identifies and anticipates risks and issues and proactively finds solutions to any obstacles.

        Level 4

        Own it for Intercom - expansive, committed ownership of our problems, processes, and opportunities. No excuses. Accountable and positive in all conditions. Takes ownership of problems and challenges within their remit and outside their domain and doesn't apportion blame to others. Thinks about how to help Intercom succeed, not just their specific team. Identifies and anticipates risks and issues and proactively finds solutions to any obstacles.

          Level 5

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