Outcomes ultimately are all that matter

By Intercom

What impact did your team have? All teams don’t have to demonstrate bottom-line (ie revenue) impact, but teams should be hungry to uncover and react to actual customer and business impact.

Level 1

Needs guidance to deliver outcomes at a project level.

    Level 2

    Can demonstrate meaningful impact to customers and our business. Aligns the team around outcomes they’re fighting for.

      Level 3

      Consistently delivers meaningful impact to customers and our business. Delivers impact at a winning strategy level (aggregate impact of multiple projects). Aligns the team and key stakeholders around outcomes they’re fighting for.

        Level 4

        Motivates multiple teams to deliver significant impact to customers and our business. Aligns multiple teams, key stakeholders and R+D leadership around outcomes they’re fighting for.

          Level 5

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