Outcomes ultimately are all that matter
By Intercom
What impact did your team have? All teams don’t have to demonstrate bottom-line (ie revenue) impact, but teams should be hungry to uncover and react to actual customer and business impact.
Level 1
Needs guidance to deliver outcomes at a project level.
Level 2
Can demonstrate meaningful impact to customers and our business. Aligns the team around outcomes they’re fighting for.
Level 3
Consistently delivers meaningful impact to customers and our business. Delivers impact at a winning strategy level (aggregate impact of multiple projects). Aligns the team and key stakeholders around outcomes they’re fighting for.
Level 4
Motivates multiple teams to deliver significant impact to customers and our business. Aligns multiple teams, key stakeholders and R+D leadership around outcomes they’re fighting for.