Decisiveness

By Intercom

PMs are decisive. They quickly and assertively make meaningful decisions that enable us to deliver value for our customers at speed. They also help others make decisions faster by being appropriately inclusive but persuasive. They thrive in ambiguity and create clarity for those around them.

Level 1

Can assess options effectively and make a recommendation on the route we should take. Escalates issues appropriately. Needs support to make meaningful decisions quickly. Doesn't procrastinate. Optimises for constant progress, aims to make progress every single day.

    Level 2

    Decisive and assertive. Creates clear escalation paths to resolve issues within the team and validate meaningful decisions quickly. Is not consensus driven. Strong opinions, (mostly) weakly held. Doesn't procrastinate. Optimises for constant progress, aims to make progress every single day.

      Level 3

      Decisive and assertive. Resolves issues within the team and makes meaningful decisions quickly. Doggedly drives others to make decisions quickly too. Expertly handles ambiguity by being flexible and by creating clarity for those around them. Comfortable not knowing and acting with incomplete information as long as the team is unblocked and directionally correct. Doesn't procrastinate or over-analyze. Is a living example of our 'Progress over Perfection' value. Ensures the team are unblocked, making constant progress.

        Level 4

        Decisive and assertive. Resolve issues across teams and functions. Makes meaningful decisions quickly. Doggedly drives others to make decisions quickly too. Expertly handles ambiguity by being flexible and by creating clarity for those around them. Comfortable not knowing and acting with incomplete information as long as the team is unblocked and directionally correct. Doesn't procrastinate or over-analyze. Is a living example of our 'Progress over Perfection' value. Ensures teams are unblocked, making constant progress.

          Level 5

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